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Frequently Asked Questions

Help center

Stellary is a sophisticated platform and to succeed, you need to have some experience and knowledge. We have posted answers to the most relevant questions.
What are the details of Stellar Limited?

Stellar Limited is a company duly incorporated in the Hong Kong Special Administrative Region. The company is registered in the Registry of Legal Entities of the Hong Kong Special Administrative Region

Date of state registration: 24-Jan-2006

Number of state registration: 36398946

Why was Hong Kong chosen for registration?

Investors' rights are well protected by Hong Kong legislation including investments in digital assets. Therefore, all documents, agreements and actions of the Stellar Limited must fully comply with its jurisdiction. In addition, Stellar Limited must follow the instructions and requirements of Hong Kong regulators.

All investments made on the Stellar Limited digital platform are legally protected.

How long has Stellar Limited been on the market?

The Stellar Limited company was incorporated in 2006. Stellar Limited's history began here. However, we have begun operations with crypto and blockchain much earlier. Our specialists developed blockchain technology and created the first crypto applications. The trading platform's development began in 2012. Since then, the platform has been constantly improved, its functionality has expanded, and now Stellary platform is a unique crypto trading and investments tool.

Who can use the Stellary platform?

Users can use Stellary platform without any restrictions on citizenship or residence. Users Should Not Have Legislative Restrictions on Using the Stellary platform. If local laws impose restrictions on use the Stellary platform, all the risks of such use lie with the User.

Users must independently monitor the implementation of the legislation in their country of residence or citizenship.

What age is required to use the Stellary platform?

Only mature users who have legal ownership of invested funds are permitted to use the Stellary platform. The majority age in the countries where Stellary platform is registered is 18 years. If local laws impose additional age restrictions on the use of Stellary platform, all the risks of such use lie with the User. Users must independently monitor the implementation of the legislation in their country of residence or citizenship.

How risky trading on the Stellary platform is?

Stellary platform takes all possible measures to minimize risks. User funds and all transactions are securely protected by the most advanced IT security systems. Stellary platform is committed to ensuring that transactions are carried out correctly and is doing its best to provide customers with maximum income.

Note that business risks associated with trade and investment lie on Users. High yielding investments in cryptocurrency depend on the state of the market, which can quickly and unpredictably change. We strongly recommend careful risk assessment before any transactions and assume that investors correctly assess the risk level. Stellary platform, like any investment company, cannot guarantee profit. The company has implemented a risk management system; all strategies are thoroughly analyzed and tested, only strategies with the best risk-return ratio are offered to Users.

How to register an account on the Stellary platform?

To register your personal account, go to "Sign Up» page. Fill out the registration form by entering your email address or mobile phone number, creating a username, and creating a password to log in to your account. Please note: Do not use simple names, dates or letters for password. We recommend using a password of at least 8 characters, consisting of letters, numbers and symbols. Never share your password with anyone.

By pressing the “Create account” button, you automatically agree to the User Agreement. Before registering, we advise you to study the User Agreement thoroughly and only proceed if you agree.

Stellary platform is not responsible for the loss of Account funds due to the receipt of the password by third parties.

Is it possible to register several Stellary platform accounts?

No, it is not possible. The registration of multiple accounts is not allowed. Please note that if your multiple accounts will be found, your funds may be blocked. It is possible that a third party will use the client’s IP address. In this case, we strongly recommend you to inform our support team about such transactions in order to avoid blocking.

How to change your password?

To change the password on the "Settings" page, log in to the "Password" tab. Enter the current password in the dialogue box. Create and enter a new password. We recommend using a password of at least 8 characters, consisting of letters, numbers and symbols. Never share your password with anyone.

What is a payment password?

To protect your account, any withdrawal transactions must be supported by a payment password.

To set your payment password on the "Settings" page, log in to the "Payment password" tab. Create and enter a new password. We recommend using a password of at least 8 characters, consisting of letters, numbers and symbols. Never share your payment password with anyone.

Stellary platform is not responsible for the loss of Account funds due to the receipt of the payment password by third parties.

What is a two-factor authentication?

Two-factor authentication (2FA) is a technology designed to further protect your account and your funds. 2FA will not allow anyone to log into your account even if they know your passwords. We strongly recommend you ещ install the 2FA feature when you register your account.

Download on your Android or iOS smartphone Google Authenticator app from GooglePlay or AppStore respectively.

Enter the "Google Authenticator" tab on the "Settings" page, and get your unique QR code.

Using the Google Authenticator app, scan the QR code and get a digital token.

Copy the token to the "Enter token from APP" field and click Activate 2FA.

Done! Your personal account is protected by 2FA.

How do I authorize new cryptocurrency wallets?

To withdraw funds from the Stellary platform we strongly recommend to authorize your cryptocurrency wallets. To do this, go to the page "Wallets".

Fill in the forms on the page.

Specify the cryptocurrency and the address of your cryptocurrency wallet.

Specify (if applicable to your wallet) Destination tag or Memo.

After clicking the "Add" button, the wallet will be authorized and will appear in your list of available wallets. Now you will be able to withdraw your funds on a regular basis.

If you enable 2FA, confirm the operation with the Google Authenticator app on your smartphone.

If you change your wallet address, you will also need 2FA confirmation.

How do I restore access to my account?

If you have forgotten your password, you can recover it on the "Restore access" page. You will need the email address or mobile phone number you used to register.

Enter the current e-mail address and the password recovery data will be sent to it.

In case of registration by phone, automatic recovery is impossible. You should contact support, where you will receive all the necessary instructions.

How Stellary platform Works?

Stellary platform users register personal accounts, select investment strategies and investment plans and place deposits. The cryptocurrency available on the Stellary platform is used to place deposits. Funds placed on deposits operate on high-yield exchange and over-the-counter cryptocurrency markets. Users receive the returns specified in the investment strategy and investment plan. Profits can be withdrawn into your cryptocurrency wallet or reinvested on the Stellary platform.

Stellary platform ensures transaction security and safety of your funds

What investment strategies are available on the Stellary platform?

Stellary platform is constantly working on improving investment strategies. Currently, the Algorithmic trading strategy is available on the platform:

Algorithmic trading. Trading is carried out by a special trading robot, according to the specified algorithms. Trading is conducted simultaneously on dozens of cryptocurrency exchanges, the most profitable transactions are selected, the decisions are made in a split second.

What is the algorithmic trading and how is profit calculated?

Algorithmic trading is a particular case of cryptocurrency trading performed by a specialized program which is known as “trading robot”. The robot automatically trades in various cryptocurrency exchanges with no human intervention. The robot chooses the best options for buying and selling cryptocurrencies and in a second carries out trading operations.

Robot’s algorithms use best known cases of successful exchange deals. By analyzing different factors and performing special calculations, the trading robot makes optimal business decisions. There are no mistakes and wrong estimations, the human factor is totally excluded.

Profit is accrued while the deposit is active. The longer the deposit is active, the higher your profit. For example, when you have a deposit amounted $10K, you will get $700 per day during first 10 days. Then during next 10 days, you will get $1K a day. Starting at 31 day you will get $2K per day. It is therefore advantageous to open long-term deposits.

Your profits are accrued every second.

When returning the deposit the commission will be 20%.

The deposit will be refunded in 8 hours after your request.

How do I open Algorithmic Trading deposit on the Stellary platform?

To open Algorithmic Trading deposit, go to "New Investment" page.

Choose the appropriate cryptocurrency. Choose an investment plan based on the comfortable term and amount of investment. The platform will calculate your profits.

Enter the amount of the deposit. The funds will be charged from your Stellary account. If the funds in the account will be insufficient, you should replenish the account.

After receipt of funds on the deposit, it is activated and the profit begins to accrue.

To replenish your account, the platform will provide you a wallet address. Use it address in your wallet transfer form. Enter Destination tag or Memo if required.

Double check your cryptocurrency’s network.

Funds will be transferred to your account after receiving the necessary confirmation from the network.

How do I refund my Algorithmic Trading deposit on the Stellary platform?

To refund your Algorithmic Trading deposit, click "Refund Deposit". At this point, the timer starts counting down. In 8 hours, the funds will be returned to your account.

Within these 8 hours you can stop the refund process, the funds will be returned to the deposit, and the profit accrual will resume.

After your refund request, the instant payments are disabled for 24 hours.

How to fund your account?

Using the Top Up tab, select the cryptocurrency you intend to top up, enter the amount, and select the network.

Be sure to note the network to which payment to be sent. If an incorrect network is selected, the funds will be lost.

If Destination Tag or Memo is required, please specify them, otherwise funds may be lost.

Press the Continue button, and you will receive the payment details for funding your account. Copy it and use it in your crypto wallet.

Funds will be transferred to your account after receiving the required number of confirmations to the network.

What if the payment is made and the deposit is not activated?

If you have made a payment, but the deposit is not activated, first of all, double check the payment details which you use for funding.

The payment may be delayed due to the blockchain load. In most cases, payment failures are due to incorrect form filling and delays by payment systems. If the deposit has not been activated within 24 hours after payment, we recommend contact support. The problem is likely already being addressed by us.

How to withdraw funds from the Stellary platform?

Withdrawals from the platform are made on the Dashboard "Withdrawal" page. Choose cryptocurrency, enter the amount and specify the address of the wallet. If necessary, specify Destination tag or Memo. Be sure to note the network to which payment is sent. If an incorrect network is selected, the funds will be lost.

If you do not know how to choose the right network, please do not carry out experiments, contact technical support and get professional advice.

If you have Payment Password or Google Authenticator activated, the "Withdrawal confirmation" field will be active. Confirm the withdrawal, and the funds will credit to your account

Are there any fees for withdrawals from Stellary account?

Stellary platform sets limits on the funding and withdrawal of funds and fee for withdrawals. Current fees are given in the section "Fees". Before withdrawing, check out the fee set for your cryptocurrency. We don’t consider the withdrawal fee as a source of income, all fees are set at a minimum level, based on the policy of payment systems.

How long does it take to withdraw funds from Stellary platform?

In most cases, funds are credited to your account instantly. Stellary platform guarantees to send funds within 24 hours after withdrawal request. If you haven’t received funds within 72 hours, please contact our support team.

What is a Stellary Affiliate Program?

Stellary Affiliate Program offers generous rewards to partners for attraction active users to the platform.

Partner invites a new user and get a reward. The reward depends on this user deposit amount.

You will get a reward if your partner in turn will invite new users (2ndlevel partners). Rewards is paid up to the 5th level.

How to become a partner of Stellary platform?

In order to become a partner of Stellary platform it is necessary to create an account on the platform. After creation of the account, you will be able to attract investors and earn partner bonuses.

Go to the Dashboard menu in the Partners section. You will find there your personal Referral Link. Distribute links to your friends, colleagues, business partners and get a reward for each new client.

The section "Partners" provides full information about the investments of your referrals and the amount of your accrued reward.

How are partner bonuses calculated?

You receive a reward depending on the structure of the first level.

You can get up to 10% of your partner’s deposit and up to 5th level.

How is the first level structure growing?

Your 1st level structure grows by 100% immediately after activation of the deposit.

Where’s my referral link?

You can find your personal link in the Partners section of the Dashboard menu. Copy the link and share it with your colleagues, friends, business partners. Every investor who comes through your link, becomes your referral, and you get bonuses for all the investments he makes.

When are referral bonuses paid?

As soon as you are credited, you can withdraw the bonus to your wallet. The bonus amounts are shown on the Dashboard menu in the Partners section.

Control and plan your earnings in the affiliate program Stellary platform.

Will the referral bonus be awarded if the referral reinvests funds from the account balance?

Referral bonuses are awarded for any investment of your referral, regardless of the source of funds, including investments paid from your partner’s account.

Can I change my upline?

It is possible to change upline. Send a message to Stellary platform Support, in a free form informing about upline change, specify a new name. When sending a message to a support email, use your email address that is linked to your account.

Support will check your request and make a decision quickly.

Is it possible to participate in an affiliate program without placing a deposit on the Stellary platform?

Yes, it is. Any user of Stellary platform can participate in the affiliate program regardless of the investments made. The affiliate program is available immediately after registering and creating an account. Sign up and start earning.

Start Investing Now!

Stellary provides you the opportunity to secure investments in cryptocurrency assets which is the one of the most promising fields of modern IT business.